Printwall AI — Terms of Service

Effective Date: 28 June 2025

This Terms of Service agreement (this “Agreement”) is entered into by and between Vein One Igor Dyniewski, a sole proprietorship organized under the laws of Poland, trading as Printwall AI (NIP 9671429539, ul. Dworcowa 7/22, 85-009 Bydgoszcz, Poland) (“Company,” “we,” “us,” or “our”), and the natural or legal person who accesses or uses the Service (“User,” “you,” or “your”).

1. Acceptance of Agreement

1.1. The Service. The Company operates the Printwall AI website, mobile applications, APIs, and other online services (collectively, the “Service”). The Service enables Users to upload or submit digital images and/or text prompts (“User Content”) which are processed by our generative artificial intelligence systems to create new digital artwork (“AI Output”). Users may then order customized physical merchandise embodying such AI Output. Physical production and fulfillment are performed by our third-party production partners.

1.2. Binding Agreement. This Agreement is a legally binding contract. By accessing, browsing, registering for, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by this Agreement and all policies incorporated by reference, including our Privacy Policy. If you do not agree to all terms and conditions of this Agreement, you must not access or use the Service.

1.3. Right to Refuse Service. The Company reserves the right, in its sole discretion, to refuse access to the Service, cancel orders, or terminate accounts for any reason, including but not limited to a violation of this Agreement, as further provided in Section 11.

2. User Eligibility

You represent and warrant that you are at least eighteen (18) years of age and have the full legal capacity to enter into this Agreement. The Service is not intended for individuals under the age of 18. We do not knowingly collect information from or direct the Service to children under 18.

3. User Content, AI Output, and License Grants

3.1. User Content. You are solely responsible for all User Content that you upload, submit, or otherwise provide to the Service.

3.2. Ownership of Content. 3.2.1. User Content: As between you and the Company, you retain all ownership rights you hold in your User Content. 3.2.2. AI Output: The legal status of AI-generated work is evolving. To the fullest extent permitted by law, the Company hereby assigns to you any and all rights, title, and interest it may have in the specific AI Output generated by the Service at your direction from your User Content. You acknowledge that your ability to enforce copyright in the AI Output may vary by jurisdiction and is not guaranteed by the Company.

3.3. License to the Company. To enable the operation of the Service, you grant the Company a worldwide, non-exclusive, royalty-free, fully sublicensable license to use, host, store, reproduce, modify, process, and create derivative works from your User Content solely for the purposes of: 3.3.1. providing, maintaining, and improving the Service; 3.3.2. generating your AI Output; 3.3.3. fulfilling your orders for physical products; and 3.3.4. complying with applicable law and internal record-keeping obligations.

3.4. Use of Your Content for Marketing. The Company will not use your User Content or AI Output for public marketing, advertising, or for the training of its generative AI models, unless we first obtain your explicit and separate written consent to do so.

3.5. Data Retention. Source Images you upload are subject to our data retention policy and are typically deleted from our active systems within forty-eight (48) hours of successful AI Output generation. Text Prompts are retained for the duration of your account's existence to facilitate account management and re-ordering. Following the closure of your account, prompts may be retained for an additional period as required to comply with our legal obligations, such as for tax and audit purposes (typically up to five years). For more details, please see our Privacy Policy.

4. User Representations and Warranties

You represent and warrant to the Company that: 4.1. You own or have secured all necessary rights, licenses, consents, and permissions to submit your User Content and to grant the licenses set forth in this Agreement. 4.2. Your User Content and your use of the Service does not and will not infringe, misappropriate, or violate the intellectual property rights (including copyright, trademark, and patent rights), privacy rights, publicity rights, or any other rights of any third party. 4.3. If your User Content includes the likeness of any identifiable person, you have obtained that person’s explicit, written consent to use their likeness for this purpose, and that such person is at least 18 years of age. 4.4. Your User Content and your use of the Service complies with the Prohibited Uses policy in Section 5 below and all applicable laws and regulations.

5. Prohibited Uses

You agree not to use the Service to create, upload, or share any content or engage in any activity that: 5.1. Is illegal, fraudulent, or for any unlawful purpose; 5.2. Involves non-consensual explicit imagery (including "deep-fake" pornography), child sexual abuse material (CSAM), or any content that exploits, abuses, or harms minors; 5.3. Promotes extremist propaganda, terrorism, hate speech, harassment, or violence against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic; 5.4. Infringes upon a third party's intellectual property rights, including uploading copyrighted or trademarked material without a valid license from the owner; 5.5. Attempts to scrape, data-mine, reverse-engineer, decompile, or otherwise discover the source code or trade secrets of the Service; 5.6. Distributes malware, viruses, spam, or other malicious code; or 5.7. Violates any applicable trade sanctions, embargoes, or other export control laws of the European Union or the United States. This includes using the Service if you are located in, or ordinarily resident in, a comprehensively sanctioned jurisdiction or if you are listed on any EU or U.S. government list of prohibited or restricted parties.

The Company reserves the right to investigate, remove content, and suspend or terminate accounts that violate this policy. We will cooperate with law enforcement and comply with applicable legal processes for content moderation, such as the notice-and-action procedures under the U.S. Digital Millennium Copyright Act (DMCA) and the EU Digital Services Act (DSA).

6. Company Intellectual Property

All rights, title, and interest in and to the Service itself—including its software, code, user interface, design, "look and feel," style filters, prompt presets, and the "Printwall AI" name, logo, and trademarks—are and will remain the exclusive property of the Company. If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, implement, and commercialize such Feedback in any manner without any obligation or compensation to you.

7. Prices, Payments, and Taxes

7.1. Payment Methods. We accept payments through our third-party payment processors, including Stripe (for credit/debit cards, Apple Pay, Google Pay) and BLIK. By providing payment information, you represent that you are authorized to use the designated payment method.

7.2. Pricing and Taxes. Prices are displayed before checkout. All applicable taxes, such as Value-Added Tax (VAT), will be calculated and clearly displayed at the final step of the checkout process before you confirm your order.

7.3. EU Consumer Right of Withdrawal Waiver. You hereby acknowledge that the Service involves the supply of custom-generated digital content. By clicking "Generate" or a similar button to initiate the AI Output creation, you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose your 14-day right of withdrawal for the digital generation service, as provided under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU). No refunds are available for the digital generation fee after the process has begun, except as provided in Section 8.

8. Limited Warranty for Physical Products

We warrant that physical products will be free from material defects in manufacturing (e.g., damage, misprints, or significant deviation from the digital mock-up). If you receive a defective item, you must notify our support team at [support@printwall.ai] within thirty (30) days of the delivery date, providing your order number and photographic evidence of the defect. Our sole obligation under this warranty will be to provide a replacement product at no additional cost. We do not offer cash refunds or accept returns for non-defective items, as all products are custom-made.

9. Shipping and Risk of Loss

Shipping and delivery dates are estimates only. The risk of loss for physical products transfers to you under the following conditions: 9.1. For Consumers in the European Union: Risk transfers upon your physical receipt of the goods. 9.2. For Users in the United States and all other regions: Risk transfers when we deliver the goods to the shipping carrier. Claims for parcels lost in transit must be filed with our support team within thirty (30) days of the estimated delivery date.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy is incorporated by reference into this Agreement and governs our collection, use, and disclosure of your personal data. You acknowledge that you have read and understood our Privacy Policy. Our servers are located in the European Union and the United States. We use Standard Contractual Clauses and other appropriate safeguards for cross-border data transfers. For any data-related inquiries or to exercise your data subject rights, please contact us at [support@printwall.ai].

11. Term and Termination

11.1. Term. This Agreement commences when you first use the Service and continues until terminated by either party.

11.2. Termination by You. You may terminate this Agreement at any time by closing your account and ceasing all use of the Service. No refunds will be provided for any fees paid prior to termination.

11.3. Termination by Us. We may suspend your access to the Service or terminate this Agreement and your account, with or without notice, if we determine in our sole discretion that: (a) you have breached this Agreement; (b) you have engaged in illegal or fraudulent activity; (c) you initiate a payment chargeback; or (d) we are required to do so by law or a governmental authority.

11.4. Survival. The following sections will survive any termination of this Agreement: 3, 4, 6, 11.4, and 12 through 17.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, and subcontractors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney's fees) arising from: 12.1. Your use of and access to the Service; 12.2. Your violation of any term of this Agreement; 12.3. Your violation of any third-party right, including without limitation any copyright, trademark, privacy, or publicity right; or 12.4. Any claim that your User Content caused damage to a third party.

13. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL AI OUTPUT AND PHYSICAL PRODUCTS, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS SUBCONTRACTORS AND AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. FURTHERMORE, THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE AI OUTPUT. GENERATIVE AI IS A NEW TECHNOLOGY AND MAY PRODUCE UNEXPECTED OR INACCURATE RESULTS. THE RISK OF USING AI OUTPUT RESTS ENTIRELY WITH YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, AGENTS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

UNDER NO CIRCUMSTANCES WILL THE COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM, OR (B) TWO THOUSAND EUROS (€2,000.00).

NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR LIMIT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD, OR FOR GROSS NEGLIGENCE.

15. Governing Law and Dispute Resolution

15.1. Governing Law. This Agreement and any dispute arising from it shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles.

15.2. Jurisdiction. Any legal suit, action, or proceeding arising out of or related to this Agreement or the Service shall be instituted exclusively in the competent courts of Poland. * Note for Consumers: If you are a consumer, this choice of jurisdiction does not deprive you of the protection afforded to you by mandatory provisions of the law of your country of residence. You retain the right to bring proceedings in the courts of your home country.

15.3. Time Limit on Claims. You agree that any claim or cause of action arising out of or related to the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

15.4. No Class Actions. To the extent permitted by law, all disputes must be brought on an individual basis only. You hereby waive any right to litigate a dispute as a class action or in any other representative proceeding.

15.5. EU Online Dispute Resolution. If you are a consumer residing in the European Union, you may also access the European Commission's Online Dispute Resolution (ODR) platform here: https://ec.europa.eu/consumers/odr.

16. Miscellaneous

16.1. Force Majeure. The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, or shortages of transportation facilities, fuel, energy, labor, materials, or subcontractor failures.

16.2. Assignment. This Agreement is not assignable or transferable by you without our prior written consent. We may assign or transfer this Agreement, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.

16.3. Entire Agreement. This Agreement, together with the Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and the Company concerning the Service.

16.4. Severability. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

16.5. No Waiver. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

16.6. Notices. We will provide notices to you via the email address associated with your account. All notices to the Company should be sent to [support@printwall.ai].