Question 1

How does creating a portrait work?

Accepted Answer

Upload a clear photo, choose a style, and generate your artwork. You can review the finished portrait and refine it before deciding whether to order a canvas or digital download.

Question 2

Can I approve the exact artwork before paying or printing?

Accepted Answer

Yes. You create and review your finished artwork before checkout. Nothing is printed until you select the version you want and place an order.

Question 3

What kind of photo should I upload?

Accepted Answer

Choose a bright, sharp photo with the face clearly visible. Photos without sunglasses, hats, heavy shadows, or strong filters give the best results.

Question 4

Which file types can I use?

Accepted Answer

You can upload JPG, PNG, and WebP images. A clear original photo will usually produce a better portrait than a screenshot or a heavily compressed image.

Question 5

Can I change the result?

Accepted Answer

Yes. You can generate new options and adjust details before ordering. Try a different style or describe the change you want to see.

Question 6

How many free artwork retries or edits do I receive?

Accepted Answer

Each artwork in your free trial includes 15 generations, plus 30 AI edit requests shared across your whole free trial. You can compare the results and choose your favorite before paying for a download or print.

Question 7

Can I create artwork for more than one person?

Accepted Answer

Yes. Choose a style made for couples or groups, then upload a photo where everyone is clearly visible. For separate portraits, create one artwork at a time.

Question 8

What can I order?

Accepted Answer

Choose a framed canvas in one of our available sizes or select a digital download. Canvas orders arrive ready to hang, and the size is chosen during checkout.

Question 9

How long does the complete process take from upload to delivery?

Accepted Answer

Artwork usually generates in about 20 seconds. Once you place a print order, production usually takes 3 to 5 business days. Most US orders arrive within 5 to 10 business days in total. Digital downloads are normally emailed within a few minutes.

Question 10

How long does production take before shipping?

Accepted Answer

Most prints leave production within 3 to 5 business days. We will email your tracking link as soon as the order ships. Most US orders arrive within 5 to 10 business days from the order date.

Question 11

How long does delivery take?

Accepted Answer

Orders typically arrive within 5 to 10 business days. You will receive tracking details by email as soon as your order ships.

Question 12

How much is shipping?

Accepted Answer

Shipping is free for orders delivered within the United States. The price shown at checkout includes delivery.

Question 13

Where is my canvas made?

Accepted Answer

Every canvas is printed in the United States at a professional print lab, then stretched over a solid wood frame and prepared for hanging.

Question 14

Can I cancel or change an order after checkout?

Accepted Answer

Contact support immediately after placing your order. If production has not started, we will try to cancel or update it. Once production begins, custom orders cannot be cancelled or changed. Email our support team to get in touch.

Question 15

Can I change my shipping address, size, frame, or artwork?

Accepted Answer

Contact support immediately with your order number and the requested change. We will try to update orders that have not entered production. Changes cannot be guaranteed once production begins.

Question 16

What is the return and refund policy?

Accepted Answer

Every print is made specifically for you, so we cannot accept returns or provide refunds for a change of mind. If your order arrives damaged, misprinted, or significantly different from the approved artwork, contact support within 30 days of delivery. We will review the issue and provide a free replacement when covered by our product warranty.

Question 17

What if tracking stalls or says delivered but nothing arrived?

Accepted Answer

First check the carrier tracking page, delivery address, nearby entrances, and anyone who may have accepted the package. If it is still missing, contact support with your order number and tracking details. Lost parcel claims must be submitted within 30 days of the estimated delivery date.

Question 18

When will a damaged or incorrect order be replaced or refunded?

Accepted Answer

Contact support within 30 days of delivery with your order number and clear photos showing the problem. Covered manufacturing defects, damage, misprints, and incorrect products are replaced at no additional cost.

Question 19

What if the print does not match my approved artwork?

Accepted Answer

A significant difference between your approved artwork and the finished print is considered a product defect. Contact support within 30 days of delivery with your order number and clear photos. If confirmed, we will send a replacement at no additional cost.

Question 20

Where can I retrieve a missing digital download?

Accepted Answer

Your digital artwork is sent to the email address used for your order, usually within a few minutes. Check your spam and promotions folders first. If it is still missing, contact support with your order number and purchase email so we can resend it.

Question 21

Can I reorder the same artwork later?

Accepted Answer

Yes. Your finished artwork remains available in your active account. Open it again whenever you want to order another copy, size, or available print format.

Question 22

Can I download an invoice or receipt?

Accepted Answer

We email an invoice PDF after your payment is processed. If you cannot find it, contact support with your order number and purchase email so we can send another copy.

Question 23

Can I send a portrait as a gift?

Accepted Answer

Yes. Custom portraits are a thoughtful choice for birthdays, anniversaries, weddings, memorials, and housewarmings.

Question 24

Is an account required?

Accepted Answer

You can browse styles, create artwork, and place an order without signing up. After checkout, your purchase email is connected to your order and artwork so you can access them later.

Question 25

Are temporary input photos kept private?

Accepted Answer

Temporary input photos are never used to train AI models or shared for advertising. They are automatically deleted from our active systems within 48 hours after your artwork is generated.

Question 26

Is payment secure?

Accepted Answer

Yes. Payments are processed securely by Stripe. Printwall.ai does not store your full card details on its servers.

Question 27

Which payment methods, taxes, and additional fees apply?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. Available methods appear during checkout. Applicable taxes are shown before you confirm payment. Shipping is free for US orders, and there are no subscriptions or ongoing charges.

Question 28

How do I get help with my account?

Accepted Answer

Email our support team from the same email address used for your Printwall.ai account. This helps us verify your account and assist you faster.

Question 29

When will support reply?

Accepted Answer

Our support team aims to reply within 48 hours. Email our support team and include your account email and order details.

Start with what you need.

Product

Support

Legal

How can we help?